SHIPPING POLICY
- Shipping Regions and Rates
We offer worldwide shipping for all our products.
Shipping rates will vary depending on the destination, weight, and dimensions of the package.
Customers can view the applicable shipping charges during the checkout process before finalizing their order.
- Order Processing Time
All orders will be processed within 3-5 business days from the date of purchase.
Business days refer to Monday through Friday, excluding public holidays.
- Shipping Methods
We utilize reputable shipping carriers to ensure reliable and timely delivery of orders.
Customers can choose their preferred shipping method based on the estimated delivery time and cost.
- Estimated Delivery Time
The estimated delivery time will depend on the destination and the selected shipping method.
Customers can view the estimated delivery time during the checkout process.
Please note that the estimated delivery time is calculated from the date of shipment, not the date of purchase.
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- Shipment Tracking
Once the order has been shipped, customers will receive a confirmation email containing a tracking number.
Customers can use the tracking number to monitor the progress of their shipment through our website or the carrier’s website.
- Customs and Duties
For international orders, customs duties, taxes, and other fees may be levied by the destination country’s customs authorities.
Customers are responsible for any additional charges related to customs clearance.
We recommend customers to familiarize themselves with the customs policies and fees of their respective countries.
- Shipping Issues and Delays
While we strive to ensure timely delivery, please note that occasional shipping delays may occur due to unforeseen circumstances, such as customs inspections, natural disasters, or carrier-related issues.
In the event of a significant delay, we will make every effort to keep the customer informed and provide assistance to resolve the issue.
- Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase.
It is crucial to double-check the shipping address, contact details, and any other relevant information to avoid delivery issues.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipping costs.
- Additional Information
If customers have any further questions or require clarification regarding our shipping policy, they can contact us at DiamondFox@gmail.com for assistance.